Cancellations

Cancellations

Service Cancellation Policy

Please fill out the following form to cancel your services. Once you submit the form you should receive a confirmation email that indicates that we have received your request.

Refund Policy: We do not give refunds on pre-paid accounts.

If you have any questions, please contact us at 877-651-6299.

Cancellation for Business Service Customers:

  • 30 day written notice is required for cancellation requests.
  • Please note all early terminations are subject to additional charges as stated in your Terms and Conditions including, any waived installation fee, remaining months in your contract and any disconnection, early cancellation or termination charges reasonably incurred and paid to third parties by Brainstorm Internet on your behalf.
  • Upon termination of Service, customer shall be responsible to return any Customer Premises Equipment with the power supplies to company in good condition within 10 business days.
  • If equipment without power supply has been received from the customer, the business will be charged for the equipment and a separate invoice will be generated.
  • If equipment has not been received from the customer within 11 business days from termination of Service, the business will be charged for the equipment and a separate invoice will be generated.
  • Customer premises equipment shall be sent to:

Brainstorm Internet
c/o Equipment Return
640 Main Ave Suite 201
Durango, CO 81301
877-651-6299


Cancellation for Residential Customers:

  • Cancellation requests must be made at least 21 days prior to the end of the billing cycle – otherwise you will be charged for an additional month’s service.
Cancellation Request Form
  1. Your Name(*)
    Please let us know your name.
  2. Your Email(*)
    Please let us know your email address.
  3. Company
    Please write a subject for your message.
  4. Phone(*)
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  5. Requested Cancellation Date(*)
    Invalid Input
  6. Please tell us why you are cancelling.(*)
    Invalid Input
  7. Please indicate which services you would like to cancel.(*)


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  8. Please indicate which services you would like to cancel(*)
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  9. Please indicate whether or not you have equipment that will be returned to Brainstorm(*)


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  10. Please note: If you need to arrange for Brainstorm to pick-up your equipment, there will be a $50 charge. This can be arranged by calling our support team at 877-651-6299.

    Please send Brainstorm equipment to:
    Brainstorm Internet
    C/O Equipment Return
    640 Main Ave
    Durango, CO 81301
    877-651-6299

  11. Yes, I understand that I am responsible for returning all FORETHOUGHT.net equipment. If equipment has not been received within 11 business days from the termination of service, I will be charged for the equipment and a separate invoice will be generated.(*)
    Invalid Input
  12. I confirm that I want to cancel the services I indicated above, and I am aware of any early termination charges that may apply.(*)
    Invalid Input
  13. Do you have any additional feedback that can help us better serve customers like you?
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