Email Setup
Email Walkthroughs
Use the following instructions to set up a new email account. You can also use them to check the settings on an account you've already set up.
Having trouble sending (but not receiving)? If you're on a public WiFi or other network that blocks the standard port for sending mail, please see our Outgoing Port Instructions page for help on getting around this.
Forgot your email password? See our FAQ on how to reset your password.
Outlook
Outlook XP/2003
- Open Microsoft Outlook, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
- Click on Tools up on the top.
- Click on Email Accounts on the bottom of the drop-down menu.
- Click on Add a new e-mail account in the menu and click Next.
- Click on POP3 and click Next.
- In User Information fill in your name and email address.
- In Logon Information where it says User Name fill in your complete email address and in the Password field fill in your password.
- In Server Information in Incoming mail server (POP3) type mail.gobrainstorm.net if your email address has the domain gobrainstorm.net, otherwise, enter the appropriate domain (ex: animas.net, sanjuanlive.net, durangolive.net, bsiweb.net, etc.).
- Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.gobrainstorm.net.
- Click on More Settings, then click the Outgoing Server tab.
- Check the box My outgoing server (SMTP) requires authentication and below that the dot should be in Use same settings as my incoming mail server.
- Click OK.
- If you are connected to the internet click on Test Account Settings... You should get all green check marks. Click Close, then click Next, then Finish.
Outlook 2007
- Open Microsoft Outlook, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
- Click on Tools up on the top.
- Click on Account Settings... on the bottom of the drop-down menu.
- Click on New... and click Next.
- Click on Microsoft Exchange, POP3, IMAP, or HTTP and click Next.
- Check Manually configure server settings or additional server types and click Next.
- Check Internet E-Mail and click Next.
- In User Information fill in your name and email address.
- In Server Information leave the Account Type as POP3. in Incoming mail server type mail.gobrainstorm.net if your email address has the domain gobrainstorm.net, otherwise, enter the appropriate domain (ex: animas.net, sanjuanlive.net, durangolive.net, bsiweb.net, etc.).
- Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.gobrainstorm.net.
- In Logon Information where it says User Name fill in your complete email address and in the Password field fill in your password.
- Click on More Settings, then click the Outgoing Server tab.
- Check the box My outgoing server (SMTP) requires authentication and below that the dot should be in Use same settings as my incoming mail server.
- Click OK.
- If you are connected to the internet click on Test Account Settings... You should get all green check marks. Click Close, then click Next, then Finish.
Outlook 2013
- Open Microsoft Outlook, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs. If you have Windows 8 you can go to the Start screen and click on the tile.
- You may see the Startup Wizard below, if so click next.
- On the next screen leave the check on Yes, then click Next.
- If you don't see the Startup Wizard, click on the File tab, then Add Account.
- Check Manually configure server settings or additional server types and click Next.
- Check POP or IMAP and click Next
- In User Information fill in your name and email address.
- In Server Information leave the Account Type as POP3. in Incoming mail server type mail.gobrainstorm.net if your email address has the domain gobrainstorm.net, otherwise, enter the appropriate domain (ex: animas.net, sanjuanlive.net, durangolive.net, bsiweb.net, etc.).
- Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.gobrainstorm.net.
- In Logon Information where it says User Name fill in your complete email address and in the Password field fill in your password.
- Click on More Settings, then click the Outgoing Server tab.
- Check the box My outgoing server (SMTP) requires authentication and below that the dot should be in Use same settings as my incoming mail server.
- Click OK.
- If you are connected to the internet click on Test Account Settings... You should get all green check marks. Click Close, then click Next, then Finish.
Outlook 2011 for Mac
To set your email up on your MAC using Outlook please follow these instructions.
1.Click on Outlook and select the Preferences option.
2.Click on Accounts
3.Press on the Plus sign and select email to add an account
4.Fill out all information listed above and press add account
5.Your account has now been added to your Mac
6.Make sure email settings are correct. Please Click on Outlook in the top left hand corner and press on Preferences.
7.Press on accounts the next screen that will pop your account to edit.
8. After you have verified all of the information above. Please click on More Options.
9. Please fill out this information and press OK. The Email account setup is completed.
Windows Live Mail
- Open Windows Live Mail, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
- You may see a Startup Wizard. If you don't see a Startup Wizard press the "Alt" key on the bottom of your keyboard to display the Menu, then click Tools | Accounts.
- On the next screen click Add, then select Email Account, and click Next.
- Now fill in your email address, password, enter your Display Name, and click Next
- Now see the picture below and fill in Incoming server, Login ID, Outgoing server, and check the box marked "My outgoing server requires authentication."
- Then click Next, then Finish.
Windows Live Mail 2011
- Click on Start, then type Windows Live Mail in the Search field, and hit Enter. You may see the Startup Wizard right away, otherwise click on Accounts, then Email. Enter your email address, password, and Display Name, and click Next.
- Now enter your mail server names in both the Server address fields. Type mail.gobrainstorm.net if your email address has the domain gobrainstorm.net, otherwise, enter the appropriate domain (ex: animas.net, sanjuanlive.net, durangolive.net, bsiweb.net, etc.). Type your email address in the Logon user name field. Click Next, then Finish.
Thunderbird
1.Open Mozilla Thunderbird
2.Click on Skip this and use my existing email
3. Fill out the following information and click Continue
4.Please fill out the information as below.
5.The account setup is completed.
OutlookExpress
- Open Outlook Express , you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs .
- Click on Tools up on the top.
- Click on Accounts on the bottom of the drop-down menu.
- Click on Add on the upper-right hand corner.
- Then click on Mail from the drop-down menu.
- Type your first and last name (or however you want to appear) in the window.
- Click on Next on the bottom right hand corner.
- Type your email address, ex: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Click on Next on the bottom right-hand corner.
- Up on the top it should say POP3 for incoming mail server.
- Below that type mail.gobrainstorm.net if your email address has the domain gobrainstorm.net, otherwise, enter the appropriate domain (ex: mail.animas.net, mail.sanjuanlive.net, mail.durangolive.net, mail.bsiweb.net, etc.).
- Type exactly what you put for incoming mail server also for outgoing mail server, ex: mail.gobrainstorm.net.
- Click on Next on the bottom right-hand corner.
- Type your account name, ex: This email address is being protected from spambots. You need JavaScript enabled to view it..
- Type your password and check the box for remember password.
- Click on Next on the bottom right-hand corner.
- Click on Finish on the bottom.
- Click Properties, then click the Servers tab, then put a check in "My Server requires authentication," and click OK.
- Make sure that Brainstorm is your default email account. If it isn't, then click on the Brainstorm account and then click on Set as Default
- Click on Close on the bottom and then you're finished! To check your email click on Send/Recv up on the top.
AppleMail
Sierra Setup
Please follow the steps to manually configure your email up on your Mac with OS Sierra v10.12
Yosemite/El Capitan
Launch Mail, then click File | Add Account.
Select Other Mail Account... and click Continue.
Enter your full name, email address, and password and click Sign in.
(If you see a message about" password could not be sent securely" click Continue.)
On this screen DO NOT leave the username as "Automatic." Type in the email address in the User Name field.
Select POP or IMAP for account type.
Use the server names "mail.brainstorminternet.net" regardless of your email address. (On newer Mac systems this will avoid having popups about certificates)
Click Sign in.
Click Done. But you're not really done.
Now go to Mail > Preferences > Accounts, and selec the account you just created. Go to the Advanced tab and uncheck "Automatically detect and maintain account settings.
Go back to Account Information and select Edit SMTP Server List in the Outgoing Mail Server (SMTP) dropdown menu.
Select the Brainstorm server and in the Advanced section uncheck Automatically detect and maintain account settings, and click OK. Then close the Mail Preferences panel and make sure to save the changes when you are prompted.
Now you are done.
Lion
- Launch Mail, then click File | Add Account
- Enter your full name, email address, and password
- Click Continue
- Fill in the Incoming Mail Server info like the picture below. Description is optional, it doesn't need to be filled in.
- Click Continue
- On the next screen make sure Use Secure Sockets is not checked and select Password for Authentication
- Click Continue
- Either select an existing outgoing server, or enter a new one and fill out the info like the picture below. Note: You only need one outgoing server so avoid creating new ones if possible, even if you have several email addresses.
- Click Continue
- You may see a popup saying "Mail cannot send your password securely to the server." If you do please click Continue
- Review the information displayed in the Account Summary. If you see any typos click Go Back and correct them, otherwise click Create
- You're done! To edit these settings or delete the account you can click Mail | Preferences | Accounts
Snow Leopard
- Launch Mail, then click File | Add Account
- Enter your full name, email address, and password
- Launch Mail, then click File | Add Account
- Enter your full name, email address, and password
- Click Continue
- On Incoming Mail Security, make sure "Use Secure Sockets Layer (SSL)" is not checked and select Password in the Authentication drop down list
- Click Continue
- In the Outgoing Mail Server screen, either select an existing outgoing server, or enter a new one and fill out the info like the picture below. Note: You only need one outgoing server so avoid creating new ones if possible, even if you have several email addresses. Description is optional.
- Click Continue
- In Outgoing Mail Security, uncheck Use Secure Sockets and select Password for Authentication
- Click Continue
- Review the Account Summary for typos and click Go Back if necessary, otherwise click Create
- You're done! To edit these settings or delete the account you can click Mail | Preferences | Accounts
Leopard
- Launch Mail, then click File | Add Account. Fill out your name, email address, and password
- Click Continue
- Select Account Type POP and fill out the information like the picture below
- Click Continue, then select an existing Outgoing Mail Server from the dropdown list if one is available, otherwise type in mail.gobrainstorm.net. Fill out the other information as in the picture below. Description is optional and can be left blank.
- Click Continue, then review the Account Summary for typos. If needed, click Go Back and make corrections, otherwise click Create.
- Apple Mail in Leopard has a glitch in that when you go through the Account creation wizard it sets SSL on, without giving the option to uncheck it. This isn't necessarily bad, but it will give you a warning each time you launch Mail. The glitch is corrected in Leopard and above. You can turn off SSL, once you've created the account, by editing the settings.
- Click Mail | Preferences | Accounts, and you'll see the screen below.
- Click on the dropdown arrows next to the outgoing server and then click on "Edit Server List."
- In the Outgoing Server dialog, click on Advanced, then uncheck "Use Secure Sockets Layer (SSL)"
- Now click OK and click on the Advanced tab. Uncheck Use SSL
- Close and save the changes and you're done!
Phones&Devices
Setting up email on phones and other portable devices is not as cut and dried as doing it on a PC or a Mac. Phone and device setup tends to vary more, even in the same type, between versions. So the screens that come up may vary a little from those shown. Use the following walkthroughs more as a general guide rather than an exact recipe.
We recommend that if you call us for help setting up your device, that you first become familiar with the device itself, by learning how to use the keyboard, the menus, etc. In most cases we won't be able to help you use the device itself, but we will be able to tell you what to fill out in the setup screens.
Here are the settings we recommend, in many cases you can set up your phone yourself using the following guidelines:
- If you have a choice of POP versus IMAP we recommend POP. Either will work, but POP usually gives you more flexibility.
- Both incoming and outgoing (smtp) mail servers should be mail.gobrainstorm.net (or mail.ekiva.net if you have an email address on the Ekiva server).
- The method of authentication is password. Your username is your full email address.
- You must fill in authentication for outgoing messages (smtp). Most setup screens will leave this blank by default but you must fill it in and use password authentication. Sometimes that means you'll have to key in your username and password twice, once for incoming and once for outgoing.
Netscape
- Open Netscape navigator 7.0
- Go into Netscape Mail.
- Click Edit.
- Go to Mail & Newsgroups Account Settings….
- Remove all accounts until your screen looks like this one below.
- Only choices you should have is (Local Folders, Outgoing Server, Free Webmail)
- type mail.gobrainstorm.net, then fill in your email address, i.e. This email address is being protected from spambots. You need JavaScript enabled to view it.
- Now on the left hand side bottom CLICK: Add Account…
- Click Email Account
- Click Next
- Type in your name, for example John Smith
- Type in your email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Click Next
- Click POP
- For incoming server type mail.gobrainstorm.net
- For outgoing server type mail.gobrainstorm.net (if it asks)
- Click Next
- Enter your email address where is says "username"
- Click Next
- Type in what you want to Name this account, or just leave it as is. (This is just a label on the Account)
- Click Next
- Now check your spelling and click finish to save this account
- You will enter your password the first time you check email
Eudora
- Open Eudora, you may have an icon on your desktop or you may find it by clicking on the Start button on the bottom left-hand corner and then clicking on Programs.
- Click on Tools up on the top.
- Click on Options on the bottom of the drop-down menu.
- Click on Getting Started on the upper-left hand corner.
- Fill in the Real name: and Email address: fields.
- In the Mail Server (Incoming): field type mail.gobrainstorm.net if your email address has the domain gobrainstorm.net, otherwise, enter the appropriate domain (ex: animas.net, sanjuanlive.net, durangolive.net, bsiweb.net, etc.).
- In the User Name: field type your full email address again.
- In the SMTP Server (Outgoing): field type exactly what you put for Mail Server (Incoming).
• Make sure Allow authentication is checked.
- Click OK and you're done!
